Shipping & Returns
Shipping Information
All orders will be shipped via USPS (United States Postal Service)
Matter for the Blind USPS ground (domestic & international) — $0
(you must attest that the recipient is blind to qualify for this shipping option)2-3 day USPS (domestic) — $14 flat rate per item
6-10 day USPS (international) — $76 flat rate per item
Please contact us at braillebot@gmail.com should you need faster shipping options
Returns & Exchanges
Last updated November 11 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at braillebot@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
braillebot Attn: Returns RMA #
3452 Chelsea Circle
Ann Arbor, MI 48108
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● broken by user
● used
● 30 days after purchase
For defective or damaged products, please contact us via the customer service email (braillebot@gmail.com) to arrange a refund or exchange.
Please Note
● We reserve the right to authorize returns on a case by case basis. Please read the item descriptions closely to determine which items will flt your need. Items being returned must be sent back in new, working condition, otherwise they will not be authorized for returns. Items in new, working conditions purchased within 30 days will be authorized for returns on a case by case basis. Any items being returned due to malfunction, customers will pay for shipping and the shipping cost will be added back to your return amount.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: